Terms of Service

Welcome to SilverSky Rewards (the "Program"). By completing your registration and paying the onboarding fees, you (the "Member") agree to be bound by these Terms and Conditions. Please read them carefully before finalizing your enrollment.

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1. Membership Eligibility & Fees

* This membership is currently on a Black November Special for a once-off R389.00 with no additional monthly or enrollment fees. This offer is valid until November 30, 2026.

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2. Core Program Benefits & Limitations⁴

2.1 First booking bookable for R1,250.00 only. 

* Allocation: Members can book their 1st midweek, out-of-season booking for just R1,250.00 for a 4-night stay for 4 adults - exclusions for but not limited to meals and transfers. Unused bookings do not roll over to the following year. This only includes accomodation.
* Fair Use & Caps: Discounted bookings are subject to availability and specific property caps. High-demand holiday periods, long weekends, and peak seasons are excluded and require supplementary fees.
* Booking Window: Discounted accommodation must be requested through the official SilverSky Rewards booking portal at least 60 days prior to the intended check-in date.

2.2 Up to 50% Off Hotels and Resorts Worldwide

* Network Coverage: Discounts apply exclusively to the 1-million+ affiliated hotels and resorts listed within the SilverSky Rewards global partner network.
* Variable Rates: The discount is dynamic and ranges up to 50% off the standard rack rate or Best Available Rate (BAR). Actual discount percentages vary by property, room type, and seasonality.

2.3 Dining Discounts (Up to R200 Off)

* Applicability: Valid only at over 1,000 affiliated restaurants participating in the SilverSky Rewards network.
* Usage Limits: The discount is capped at a maximum of R200.00 off per bill/table. It cannot be combined with any other restaurant promotions, happy hours, or external vouchers.
* Minimum Spend: A minimum spend requirement may apply depending on individual restaurant partner policies.

2.4 Travel Savings (Flights & Cruise Ships)

* Scope: Savings apply to select airline tickets and cruise itineraries booked via the SilverSky Rewards fulfillment desk.
* Third-Party Terms: All flights and cruise bookings are subject to the individual carrier's or cruise line’s respective carriage conditions, cancellation policies, and scheduling rules.

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3. Lifetime Free Membership Incentive

 

• The 7-Year Rule: Members who maintain an active, continuous, and fully paid membership for an uninterrupted period of seven (7) years will qualify for a Lifetime Free Membership.

• Benefit Transition: Upon reaching the 7-year milestone, the recurring monthly subscription fee of R850.00 will be permanently waived.

• Forfeiture: Any cancellation, voluntary termination, or prolonged payment default that results in account closure during the 7-year qualification window resets the accumulation clock back to zero.

 

4. Cancellation & Refund Policy

 

• Cooling-Off Period: Members are entitled to cancel their membership within fourteen (14) days of registration for a refund, provided no program benefits or bookings have been utilized.

• Standard Cancellation: After the cooling-off period, a Member may cancel their subscription at any time via their account dashboard. Cancellation stops future monthly billings.

• No Prorated Refunds: SilverSky Rewards does not issue prorated refunds for partial months or unused benefits upon cancellation.

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5. Limitation of Liability

 

• SilverSky Rewards acts as a loyalty facilitator and broker for third-party services (hotels, airlines, restaurants, cruise liners).

• The Program is not liable for service disruptions, injuries, property damage, cancellations, or poor service quality experienced at partner establishments.

 

 

​6. Account Sharing, Transferability, and Misuse

 

• Non-Transferable Membership: SilverSky Rewards accounts, membership IDs, and associated perks are issued exclusively to the registered individual. Memberships cannot be assigned, transferred, or sold to any third party.

• Booking Restrictions: Complimentary accommodation vouchers and global hotel discounts must be utilized by the primary account holder. The Member must be present at check-in and must provide a valid government-issued ID matching the registered membership name.

• Account Sharing Audit: Allowing non-members to access your login credentials or utilize your dining and travel benefits constitutes a violation of these terms. SilverSky Rewards reserves the right to audit booking patterns and permanently terminate accounts suspected of unauthorized sharing without a refund.

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7. Booking Modification and Cancellation Policies

 

• SilverSky Cancellation Window: Any modifications or cancellations to the "One Free Accommodation Booking" must be submitted via the portal at least 90 business days prior to the check-in date. Failure to do so will result in the forfeiture of that specific annual voucher.

• Partner Fees: While SilverSky Rewards facilitates discounts, changes made to flights, cruises, or hotel bookings are subject to the amendment fees, cancellation charges, and policies imposed directly by the third-party service provider (airlines, cruise lines, or individual properties).

• No-Show Policy: If a Member fails to show up for a confirmed free accommodation booking or discounted travel reservation without prior written notice, the benefit will be logged as fully spent, and a "No-Show" fee may be billed to the Member's card to cover partner losses.

 

8. Amendments to Program, Pricing, and Partner Networks

 

• Right to Modify Benefits: SilverSky Rewards reserves the right to alter, update, or withdraw specific program benefits, partner networks, or restaurant lists at its sole discretion.

• Pricing Adjustments: The Program reserves the right to adjust the monthly subscription fee (R850.00) or registration fee (R1,200.00). Members will be given a minimum of 30 days’ written notice via email before any recurring price change takes effect, allowing them the option to cancel before the new rate applies.

• Affiliation Changes: The count of "1-million+ affiliated hotels" and "1,000 affiliated restaurants" is dynamic. The withdrawal of any individual partner from our network does not constitute a breach of contract or ground for a refund.

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9. Dispute Resolution and Governing Law

 

• Governing Law: These Terms and Conditions are governed by, and construed in accordance with, the laws of the Republic of South Africa, and the currency of all transactions remains the South African Rand (ZAR).

• Internal Resolution: In the event of a dispute regarding benefits, bookings, or billing, the Member agrees to first submit a formal grievance to the SilverSky Rewards Support Desk. Both parties will attempt to resolve the matter amicably within 14 business days.

• Arbitration: If an internal resolution cannot be reached, the dispute shall be referred to confidential, binding arbitration administered in accordance with the rules of the Arbitration Foundation of Southern Africa (AFSA).

 

10. Data Privacy and Communication

 

• POPIA Compliance: SilverSky Rewards is committed to protecting member personal information in strict accordance with the Protection of Personal Information Act (POPIA).

• Data Sharing: Member data will only be shared with verified, affiliated third-party partners (hotels, airlines, restaurants) to the extent necessary to process bookings and apply discounts.

• Marketing Communications: By joining, Members consent to receive transactional and operational communications regarding their account, as well as periodic promotional offers from partner networks. Members can opt out of promotional emails at any time via their profile settings.

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